Credit Guide.
5 – Feedback and complaints.
Delivering on our service promise. We’re constantly striving to provide the best possible service, and we’ll do our best to resolve any concern you have efficiently and fairly.Our commitment to you. If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right. Our aim is to resolve your complaint within 5 business days, and where possible we will resolve your complaint on the spot. If we need additional time to get back to you, we will let you know. Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Managers in our Customer Solutions team.Our Customer Solutions Customer Managers are here to find a solution for you and will ensure that you’re regularly updated about the progress we are making to resolve your complaint.You can contact us: Email: tony@themoneystore.com.au; or Phone: +61 411 602 662; orPost: Suite 1, Level 10, 47 York Street, Sydney NSW 2000
tony@themoneystore.com.au +61 411 602 662The Money Store is a trading name of Independency Pty Ltd | ABN 63 117 492 163 | Australian Credit License 391823 | Member of Australia Financial Complaints Authority (AFCA) 45485 | NSW Real Estate Agent License - Anthony Harris 20049401 | Member of Mortgage and Finance Association of Australia (MFAA) 16526 ©Copyright 2022 The Money Store | All Rights Reserved
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